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Using the Mobile App

The mobile companion app enforces the same limits you have set on your local network when the device is connected to mobile data (3g, 4g, LTE, etc) or a different network (friends, school, work, etc). 

The app is currently available for Android and iOS users on our plus or business plans. There is no limit to the number of devices you can install and use the app with. The app is only for enforcing limits on a device and not to manage your account (that is currently in development). Below are the setup steps for each platform.

 

Android

  1. Download the app from the Play Store
  2. Open the app
  3. Sign in to the app with your primary email address and password2018-05-24_11.37.42.png
    1. If you see the error message: "Failed to associate. Status 403", you will need to upgrade your account to plus in order to use the companion app.
  4. The app will ask for permission to create a VPN, click "OK"
    2018-05-24_11.38.00.png
  5. The app will ask for connection permission, click "OK"
    2018-05-24_11.38.04.png
  6. You're all set, the same limits you have set for the device will follow it no matter the network
    2018-05-24_11.38.08.png
  7. Optionally you can turn on "Tamper Protection" which allows you to create a PIN so that the service cannot be easily turned off within the app.
    2018-05-24_11.38.15.png

There is no uninstall protection available for Android but we do send an email to the account administrator if we notice the app may have been removed or tampered with.

iOS (Apple)

  1. Download the app from the App Store
  2. Open the app
  3. Grant Access for Router Limits to act as a VPN
    IMG_0015.PNG
  4. Click "Allow" so the app can add the configuration information
    IMG_0016.PNG
  5. Enter the phones "Touch ID" or Passcode
    IMG_0017.PNG
  6. Sign in to the app with your primary email address and password
    IMG_0018.PNG
    1. If you see the error message: "Invalid API Response Unable to obtain device identifier or not authorized, status code: 403", you will need to upgrade your account to plus in order to use the companion app.
  7. Choose a method to identify your device with your Router Limits account and follow the prompts.
    IMG_0019.PNG
  8. You're all set, the same limits you have set for the device will follow it no matter the network
    IMG_0021.PNG
  9. Optionally you can turn on "Tamper Protection" which allows you to create a PIN so that the service cannot be easily turned off within the app.
    IMG_0022.PNG

Uninstall protection can be done through the iOS Restrictions

Settings > General > Restrictions > Untoggle "Deleting Apps"

IMG_0024.PNGIMG_0025.PNGIMG_0026.PNG

 

If you haven't used restrictions before you will be asked to create a pin, this should be something only you know. If you have used restrictions before, you will be asked to enter the previously created pin to access the restrictions. Learn more about Apple restrictions here.

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