Device Not Found

Missing devices on your portal? We've got solutions.

There are several reasons why devices may be missing from your Router Limits Portal.

Reason 1: Turn off private or randomized MAC addresses, if applicable.

Router Limits remembers the devices on your home network because of their unique MAC Address always being the same.

However, devices on iOS 14 and Android 10 may have a setting enabled that keeps them from broadcasting the same MAC Address, meaning it could lead Router Limits to have issues detecting the device.

For each Android 10 and iOS 14 device in your home, follow these steps:

iOS 14:

  1. Open the Settings app, then tap Wi-Fi.
  2. Tap the information button ( i ) next to your home network.
  3. Tap Private Address > Turn off.

Android 10:

  1. Open the Settings app.
  2. Tap Network & Internet.
  3. Tap Wi-Fi.
  4. Tap the gear icon associated with your home network.
  5. Tap Advanced.
  6. Tap Privacy.
  7. Tap Use Device MAC.

Reason 2: The devices are not powered on or are not connected to the home Wi-Fi.

Because Router Limits is able to filter the devices connected to your home Wi-Fi, if the device you're looking for in the Portal is powered off or not connected to the home Wi-Fi, the Router Limits Portal has no way of knowing it is online.

The good news is, it's an easy fix. Make sure your home devices are powered on and connected to the home Wi-Fi. Once they are, you should see them appear in the Devices page. Then, you can identify the devices and assign them to the applicable group.

Reason 3: The Router Limits hardware is unplugged.

If the Router Limits device is unplugged, you will notice a message in your Portal that looks like this:

Screen Shot 2020-10-12 at 2.54.21 PM

This may be a reason that the Portal cannot find your home devices.