Why is it showing the device multiple times?
There are a few potential reasons you may be seeing duplicate entries for the same device in your Router Limits Portal.
Reason 1: Turn off private or randomized MAC addresses, if applicable.
Router Limits remembers the devices on your home network because of their unique MAC Address always being the same.
However, devices on iOS 14 and Android 10 may have a setting enabled that keeps them from broadcasting the same MAC Address, meaning it could lead Router Limits to have issues detecting the device.
For each Android 10 and iOS 14 device in your home, follow these steps:
- Open the Settings app, then tap Wi-Fi.
- Tap the information button ( i ) next to your home network.
- Tap Private Address > Turn off.
- Open the Settings app.
- Tap Network & Internet.
- Tap Wi-Fi.
- Tap the gear icon associated with your home network.
- Tap Advanced.
- Tap Privacy.
- Tap Use Device MAC.
Reason 2: You are using a network extender.
Duplicate entries of devices can be generated when using an extender. This is because some extenders will assign alternate MAC addresses, and MAC addresses are unique identifiers we use to keep track of each device you're filtering in your home.
To add a bit more background, when connected directly to the router, a device will appear with its true MAC address. When connected through an extender, the MAC address may be changed.
If you click the menu icon (three dots) next to a device on the "Devices and Groups" page in your Portal, then click "More Information", you can see a device's MAC addresses.
If you look at the MAC addresses of the devices that have duplicates, you'll see that they have different MAC addresses — one is the device's true MAC Address, the other one will be the "virtual" MAC Address generated by the extender.
The duplicate devices will have different histories because portal uses MAC addresses to uniquely identify devices. To avoid this, you may want to consider using a hard-wired Wi-Fi access point instead of a Wi-Fi extender. Powerline adapters are also a good alternative.
TIP: We suggest placing duplicate devices in the same group for consistent management.